🖼️ Refund & Replacement Policy – Customised Photo Frames
Because our photo frames are custom-made to your specifications, we generally do not offer refunds or returns once an order has been placed.
Eligible for Replacement or Refund
We will gladly offer a replacement or refund in the following cases:
The product arrives damaged
The product has a manufacturing defect
The product received is different from what was ordered (wrong size, frame, or print)
Conditions
You must contact us within [24/48] hours of delivery.
Clear photos or videos of the issue must be provided.
The product must be unused and in its original packaging (where applicable).
Not Eligible for Refund or Replacement
Incorrect photos or text provided by the customer
Minor color variations due to screen/display differences
Change of mind after order confirmation
Delays caused by courier services beyond our control
Cancellation Policy
Orders cannot be cancelled once the customization process has started.
How to Request Support
Returns plicy
Please contact us at [your email info@sweetilo.shop/WhatsApp number 7086318992] with your order ID and issue detCustomized Photo Frame Return Policy
1. The “No Change of Mind” Rule
Since each frame is custom-made specifically for you (with your unique photo or custom dimensions), we cannot accept returns, exchanges, or cancellations once production has begun if you simply change your mind.
2. When We DO Accept Returns
We want your memories to look perfect! We will provide a replacement or full refund at no cost to you if:
- Damaged in Transit: The frame or glass arrives broken.
- Manufacturing Defect: There is a clear flaw in the frame material or assembly.
- Our Mistake: We printed the wrong photo, misspelled a name you provided correctly, or used the wrong frame style.
3. How to Report an Issue
To be eligible for a replacement, you must:
- Contact us within 48 hours of delivery.
- Provide your Order Number.
- Attach clear photos of the damage/mistake and the packaging it arrived in.
4. What is Not Covered
- User Errors: Typos made by the customer during ordering or low-resolution photos provided by the customer.
- Color Variations: Slight differences between your phone/monitor screen and the physical print (screens use light, prints use ink).
- Size Miscalculations: If the customer ordered the wrong size for their space.
Pro-Tips for Customers:
- Check the Preview: Always double-check spelling and photo cropping before hitting “Order.”
- Resolution Matters: If the website warns you that a photo is “Low Resolution,” the print will likely look blurry.
- Unboxing Video: Some shops now require a short “unboxing video” to prove that a frame arrived broken.
Would you like me to adjust this template for a specific website, or do you need help writing a message to a seller about a broken frame?